FAQs

1. How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–8 business days. You will receive a tracking number once your order is shipped.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders with no minimum purchase required.

3. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in original condition with tags attached. Return shipping is free, and there are no restocking fees.

4. Can I exchange my prom dress?
Yes, exchanges are available. If you need a different size or style, please contact us, and we will assist you with the exchange process.

5. How do I track my order?
You can track your order by contacting us with your order number. Our support team will provide you with the latest tracking details within 24 hours.

6. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the item. We will resolve the issue quickly at no additional cost.

7. Can I cancel my order?
Orders can be canceled within 12 hours of placement. After that, the order may already be processed and shipped.

8. What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.

9. Do you have final sale items?
No, we do not have final sale items. All eligible products can be returned within the return period.

10. How can I contact you?
You can reach us anytime:
Email: Contact@Iberay.shop
Phone: +1 270-985-6558